Terms & Conditions

1. Acceptance of Terms

By accessing or using the Platform, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

We may update these Terms from time to time. Material changes will be indicated by updating the "Last updated" date. Continued use after changes take effect constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least eighteen (18) years of age to use the Platform. The Platform is not intended for, and must not be used by, anyone under eighteen. We may suspend or terminate any account we reasonably believe belongs to a person under eighteen, in accordance with section 13.

By using the Platform, you represent that you meet these eligibility requirements and that all registration information you provide is accurate and complete.

3. Account Registration and Security

To access certain features you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us promptly at support@noscard.com if you suspect unauthorised access. We may suspend or terminate accounts that appear compromised, abusive, or in breach of these Terms.

4. Wallet and Top-ups

The Platform uses a prepaid wallet denominated in Malaysian Ringgit (MYR). Top-ups are processed through third-party payment providers and are generally non-refundable once credited, except where required by applicable law.

Minimum and maximum top-up amounts, and any applicable fees, are displayed at the point of purchase and may change from time to time. You are responsible for ensuring that payment details you provide are accurate and that you are authorised to use the selected payment method.

Top-up checkout may redirect you to a third-party payment gateway to complete payment (for example online banking or other methods offered by the gateway). Payment success or failure is determined by that gateway and your bank or payment method provider. Your wallet is credited only after we receive a successful payment confirmation from the gateway.

Card, bank, and other sensitive payment credentials are entered on the payment gateway's pages and are not stored by us. We are not responsible for gateway downtime, bank declines, network failures, or delayed confirmations outside our reasonable control; if a payment succeeds but your wallet is not credited promptly, contact support@noscard.com with your transaction reference.

5. Pack Purchases and Randomised Outcomes

Pack openings on the Platform involve randomised digital outcomes. Odds and pool composition are configured by us and may be displayed in the shop. Purchases are final once the pack is opened or the pull is completed.

You acknowledge that randomised outcomes mean you may receive cards of varying rarity and market value, and that past results do not predict future results. We do not guarantee any particular card, rarity, or value.

6. Vault Ownership and Price Locks

Cards credited to your vault are digital records of entitlement managed by the Platform. Certain cards may be subject to price-lock or cooldown windows that affect sellback timing or pricing.

Vault contents, sellback eligibility, and delivery eligibility are subject to Platform rules, inventory availability, and these Terms.

7. Sellback

Where available, sellback allows you to return eligible vault cards to the Platform for a credit to your wallet. Sellback rates, fees, cooldowns, and eligibility rules are set by us and may vary by card, grade, or campaign.

Sellback credits are not cash until successfully withdrawn in accordance with our withdrawal rules. Completed sellbacks are final.

8. Withdrawals

Withdrawals from your wallet may require phone OTP verification, identity checks (KYC), and/or manual approval. Minimum amounts, daily limits, and auto-approval thresholds may apply.

We may delay, refuse, or reverse a withdrawal where we reasonably suspect fraud, abuse, sanction risk, or a breach of these Terms, or where required by law or our payment partners.

9. Physical Delivery

Where physical delivery of cards is offered, you must provide a complete and accurate delivery address. Delivery fees, insurance options, and timelines are shown at checkout.

Risk of loss passes according to the carrier's terms once the parcel is handed over. We are not responsible for delays or losses caused by incomplete addresses, force majeure, or third-party logistics providers, except to the extent required by Malaysian law.

10. Referrals, Vouchers, and Missions

Referral programmes, vouchers, missions, and similar promotions are subject to additional rules displayed in-app. We may modify, suspend, or cancel promotions at any time.

Abuse — including self-referral, fake accounts, automated farming, or circumventing eligibility — may result in forfeiture of rewards and account action.

11. Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of Malaysian law;
• Attempt to reverse-engineer, scrape, or disrupt Platform systems or odds;
• Create multiple accounts to abuse promotions, sellback, or withdrawals;
• Impersonate others or misrepresent your identity or affiliation;
• Interfere with other users' enjoyment of the Platform;
• Use bots, scripts, or automated tools except as expressly permitted by us.

12. Intellectual Property

NOS Card, our logos, UI, and Platform software are owned by NOS Card Sdn Bhd or its licensors. You receive a limited, non-exclusive, non-transferable licence to use the Platform for personal, non-commercial purposes in accordance with these Terms.

Pokémon and Pokémon character names are trademarks of Nintendo, Creatures Inc., GAME FREAK, and/or The Pokémon Company. NOS Card is an independent platform and is not affiliated with, endorsed by, or sponsored by Nintendo, Creatures Inc., GAME FREAK, The Pokémon Company, or any of their affiliates.

13. Suspension and Termination

We may suspend or terminate your access immediately if you breach these Terms, if required by law, or to protect the Platform, other users, or our partners. You may stop using the Platform at any time.

Upon termination, unused wallet balances may be handled in accordance with our withdrawal and compliance policies, subject to any lawful freeze or set-off.

14. Limitation of Liability

To the fullest extent permitted by Malaysian law, the Platform is provided "as is" and "as available". We do not warrant uninterrupted or error-free service.

Except for liability that cannot be excluded under Malaysian law (including liability for death or personal injury caused by negligence, or for fraud), our aggregate liability arising out of or relating to your use of the Platform shall not exceed the greater of (a) the amounts you paid to us in the three (3) months preceding the claim, or (b) RM100.

15. Changes to the Platform

We may modify, suspend, or discontinue any feature, pricing, odds configuration, or inventory availability at any time. We will endeavour to provide reasonable notice of material changes where practicable.

16. Governing Law and Disputes

These Terms are governed by the laws of Malaysia. Subject to any mandatory consumer protections, the courts of Malaysia shall have exclusive jurisdiction over disputes arising from these Terms or your use of the Platform.

17. Contact

For questions about these Terms, contact NOS Card Sdn Bhd at support@noscard.com.